Where did good service go?

I ran across this news article and just had to share it. If you’ve ever received poor service or been neglected – or worse, mistreated – by people who are supposed to be serving you, you’ll want to read this article. It’s entitled How to Lose Your Patients, and it details this gentleman’s recent encounter with his dental office.

We discuss this type of thing in our house fairly frequently, as it seems few businesses, and people in general, seem to show much consideration of others any more. We’re not naive enough to think this never happened twenty years ago, or that people should just “be nice”…but what happened to a minimal display of manners? In a time of economic downturn, if we can’t care for the customer, at least we can act like it.

I hope to post a couple of bank stories soon that demonstrate this as well. These particular incidents have helped me realize that we need a new bank. Sad, and entirely avoidable…but there it is.

Enjoy the article, and we’ll chat again soon. All the best!

Mark